Changes between Version 63 and Version 64 of Protocol Specific Questions

Timestamp:

Nov 14, 2008, 3:13:39 AM (15 years ago)

Author:

darkrain42

Comment:

Home routers don't like SRV records

Protocol Specific Questions

@@ -105 +105 @@
   ||Do Not Disturb||0||
   ||Extended Away||0||
+
+=== Why can't I log on to my Google Talk/Google Apps account anymore? ===
+In previous versions, Pidgin would automatically use the server `talk.google.com` to connect to your account. This was removed in version 2.5.2 so that these connections would not cause certificate errors.
+
+Many home routers are broken and can't handle the SRV lookups required for Pidgin to automatically determine the server to which to connect. In the debug log, you will see
+{{{
+dnssrv: found 0 SRV entries
+}}}
+
+You can confirm this by doing
+{{{
+Linux: dig +short SRV _xmpp-client._tcp.<server> (e.g. gmail.com)
+Windows: nslookup -type=srv _xmpp-client._tcp.<server> (e.g. gmail.com)
+}}}
+
+If that command returns no results, then you will need to reconfigure the router to not act as the DNS server for the client computers. Typically, this setting is labeled something along the lines of "Use Router as DHCP Server" (this should be disabled) in the router's configuration.
 
 === What does "Cancel Presence Notification" do? ===